What’s that old saying? If you get good service you’ll tell a couple of friends, if you get bad you’ll tell ten. Well, here’s me shamelessly raising the stakes by telling the internet - whether anyone listens or not somehow doesn’t matter.

Stupidly, I lost my Raven Shield CD key. I wanted to install it at a LAN party, no joy. Sadly, I may be stuck:

I’m afraid that only one cd-key can be created per game. If the original key for your game has been lost then I’m afraid that we are unable to create a new one. The only way to obtain a new key is to purchase another copy of the game.

Not blaming the polite support chap of course, but that’s both a stupid policy and a really weak excuse for it. You can only generate one CD key per disc? Rubbish. It costs them nothing and costs me ten quid - given that I’ve already paid for the game that’s just not on. I was expecting to send a proof of purchase, not get the door shut in my face.